Frequently asked questions

Add what you want to your order on this site, open your order, and fill in your delivery address. Then tap Pay now and pay securely online, wherever in India we deliver; you get a receipt straight away. We grind and pack your coffee after you order, and message you on WhatsApp when it ships.

Yes, for delivery anywhere in India. You pay securely online through Razorpay, by UPI, card, netbanking or wallet, and there is no extra payment fee. We never see your card details or UPI PIN, and we will never ask for your card number, OTP or UPI PIN. Refunds go back to the original payment method within 5 to 10 working days.

There are two kinds of code, and an order can carry one of each. The Diwali code (the Welcome code after Diwali) comes from the pop-up on this site and gives 5% off your first order. A partner code comes from a shop or friend of ours and gives 5% off your first 3 orders within 6 months. Codes work on orders of ₹499 or more of coffee and trial combos; Chikmagalur Pure is never discounted and does not count toward the ₹499. Partner + Diwali code together: 10% off your first order, up to ₹100. Your codes fill themselves in at checkout, which tells you how much more to add if you are under ₹499.

You can cancel any time before your order is dispatched, and we refund everything you paid. Once it has been dispatched it cannot be cancelled, returned or exchanged, because the coffee is ground and packed for you. If a pack is damaged when you open the parcel, tell us on WhatsApp within 48 hours of delivery with photos and we will replace it or refund it. If your delivery is delayed, tell us and we will chase it with the courier until it reaches you.

Yes, anywhere in India. You order and pay online on this site, the same as in Tamil Nadu. Delivery is ₹30 once your total order reaches 1 kg, and ₹80 below that, charged once on the whole order rather than per pack.

No. We do not offer international shipping at the moment.

It depends on where you are and how much your order weighs in total, not on how many packs you order. Inside Tamil Nadu, delivery is free at 1 kg or more and ₹30 below that. Elsewhere in India, it is ₹30 at 1 kg or more and ₹80 below that.

It depends on where you are. We pack your order after you order and message you on WhatsApp when it ships, with an estimate for your area.

Yes. Bulk orders are roasted after the order is placed rather than from an existing stock, so message us on WhatsApp with the quantity you need and we will work out the timing and the price with you.

Yes, plenty of people do. Tell us on WhatsApp that it is a gift and where it should go, and we will sort the delivery details with you. We do not currently offer gift wrapping or a printed gift note.

Ground powder, ready for a South Indian filter. Your coffee is ground and packed after you place your order, not pulled off a shelf, which is part of why we ask you to tell us how you plan to brew it.

Ask us on WhatsApp when you order and we will talk it through with you. Our standard grind is set for the South Indian filter, so if you are using something else, tell us and we will see what we can do.

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80:20 means 80% coffee and 20% chicory by weight; 100% Coffee means no chicory at all. Neither is automatically better, they are simply different. Read the full explanation in Learn.

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A root vegetable, roasted and ground, that is traditionally blended with coffee in South India. It has no caffeine of its own and gives the cup extra body, colour and a rounder bitterness. The full story is in Learn.

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No. It is coffee without chicory, which suits some cups and not others. Whether you prefer it depends on the coffee you grew up drinking, not on any quality ladder. We explain this properly in Learn.

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They describe intent, not a hierarchy. Chikmagalur is our premium variant, sourced from the Chikmagalur area: the refined cup, for a morning you take slowly. Delicious is the everyday cup: balanced and familiar. Special is rich and full-bodied, with a character all its own. Each comes as 80:20 or as 100% Coffee.

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Chikmagalur is our premium variant, sourced from the Chikmagalur area. Sundaram Delicious and Sundaram Special are selected from established coffee-growing regions of Karnataka and Kerala. We do not publish supplier names.

Enjoy it within 3 months of packing for its full aroma and taste. Keep the pack closed, away from heat and direct light, and out of the fridge door, where moisture and other smells get in every time it opens. Buy an amount you will finish in that time rather than the largest pack on offer. The reasons why are in Learn.

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Go by the best-before date printed on your pack. Ground coffee is at its most aromatic soon after grinding, which is why we grind and pack after your order, and why it is worth buying an amount you will finish.

Coffee goes in the upper chamber of the filter, hot water is poured over it, and it drips slowly into decoction below. That decoction is then mixed with hot milk and sugar and poured between a tumbler and a dabarah. Learn covers the full method, step by step.

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Usually the same problem seen from two sides: too much has been extracted from the grounds, or too little. Grind size, water temperature, time and how much coffee you use all move that needle. Learn walks through what to change first.

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Yes. We are at 180, Kasukadai Street (Bazaar Street), Chidambaram, Tamil Nadu 608001, opposite the Chidambaram Nadaraja Temple, West Gate. Message us on WhatsApp before you travel and we will tell you when to come.

The quickest way to check is WhatsApp. Message us before you visit and we will tell you when we are open that day.

WhatsApp or call +91 72001 87285, or email inquiry@sundaramcoffee.com. WhatsApp is the fastest way to reach us. Orders are placed on this site.

Sundaram Coffee Works opened on 13 May 1943 in Chidambaram. Today roasting, blending, grinding and packing are all done by us.