Returns and refunds

Our coffee is a fresh food product: it is ground and packed specifically for your order, not pulled from a shelf of ready stock. Because of that, we are honest that this is not a like-for-like fit with returns policies written for things like clothing or electronics.

What we cannot take back

Once a pack has been opened, we cannot accept it back or resell it, for the same hygiene and freshness reasons any food business has. We also cannot take back a correctly fulfilled order simply because you changed your mind after ordering.

What we will always make right

If your order arrives damaged, if the pack is faulty, or if we sent you the wrong coffee or the wrong quantity, tell us. Message us on WhatsApp as soon as you notice, ideally within 48 hours of delivery, with a photo of the pack. We will sort it out with you directly, whether that means a replacement, an adjustment, or a refund of what you paid for that item.

How a resolution actually happens

There is no online checkout or automated refund system on this site, since all payment is arranged directly with you outside the site. So any refund, replacement or credit is worked out and confirmed with you over WhatsApp, case by case, rather than through a self-service form.