Cancellation and refund policy

Our coffee is a food product, ground and packed specifically for your order rather than taken from ready stock. This policy explains what you can cancel, what we cannot take back, and what we will always put right.

Cancelling before dispatch

You can cancel your order at any time until it is dispatched. Message us on WhatsApp (+91 72001 87285) with your order number. If you have already paid, we refund the full amount, including any delivery charge.

After dispatch

Once your order has been handed to the courier, it cannot be cancelled, and we do not accept returns or exchanges. This includes a change of mind, a change of taste preference, or a coffee, ratio or pack size chosen by mistake. Because coffee is a food product, for hygiene and freshness reasons we cannot take back a pack once it has left us, opened or not.

What we are responsible for

We are responsible for two things after dispatch.

• A pack that is damaged when you open the parcel: torn, burst, or its seal broken. We replace that pack or refund what you paid for it.
• A delay in delivery: we follow your parcel up with the courier until it reaches you, and if the courier loses it we send your order again or refund it in full. The details are in our shipping policy.

Reporting a damaged pack

• Tell us on WhatsApp or by email (inquiry@sundaramcoffee.com) within 48 hours of delivery.
• Send clear photos of the outer parcel and the damaged pack, and, if you can, a short video of opening the parcel.
• Keep the pack until we have resolved it with you; if we ask you to send it back, we pay the return delivery.

Everything else

Apart from those two things, we are not responsible for an order once it has been dispatched. This includes taste or strength not being to your liking, a coffee, ratio or pack size chosen by mistake, a damaged pack reported after the time above, and how the coffee is stored after delivery.

This policy does not take away any right you have under Indian consumer law that cannot be excluded.

How refunds are paid

Refunds go back to the original payment method: the UPI account, card, bank account or wallet you paid with through Razorpay, or, for an order paid on WhatsApp, the account you paid from. The money reaches you within 5 to 10 working days of our approving the refund; the exact time depends on your bank.

Offers and combos

Combos and discounted orders follow this same policy. If a pack in a combo is damaged when you open the parcel, we replace or refund that pack. Discount codes cannot be exchanged for cash.