Shipping policy

Every order is ground and packed after it is placed. You pay online at checkout and we start on your order once the payment is confirmed.

Where we deliver

We deliver anywhere within India. We do not currently offer international shipping, so we cannot take orders for delivery outside India.

What delivery costs

Delivery is charged on the total weight of your order, not per pack. Ordering three 250 g packs is treated the same as ordering one 750 g pack.

• Inside Tamil Nadu: free at 1 kg or more, ₹30 below that.
• Elsewhere in India: ₹30 at 1 kg or more, ₹80 below that.

When it ships

We have not published a fixed dispatch or delivery time, because it depends on the order and the route. We message you on WhatsApp when your order ships, with an estimate for your area.

Once an order is dispatched

After we hand your parcel to the courier, it cannot be cancelled, recalled or redirected to a different address. Please check the delivery name, address, pincode and phone number before you pay or send your order.

If a parcel comes back to us because the address or phone number was incomplete or wrong, or because delivery was refused, we will hold it for you and can send it again once the delivery charge is paid again. The coffee itself cannot be refunded in that case, because it was ground and packed for your order.

If your delivery is delayed

A delay in delivery is our responsibility. Tell us on WhatsApp and we follow your parcel up with the courier and keep you updated until it reaches you. If the courier loses it, we send your order again or refund it in full, as you prefer. This does not apply when a parcel is held up because the address or phone number given to us was incomplete or wrong, or because delivery was refused.

Questions

If anything about your delivery is unclear, message us on WhatsApp and we will sort it out directly.